Initial state of the project
One of the biggest challenges standing in front of us was to modify the tool that already existed, having a relatively short time to introduce the desired changes. Our audit required certain restrictions, resulting from the specifics of the configurator tool itself and the time remaining to implement additional visual modifications.
Workshop sessions with client sales and development teams were very important for us. These meetings allowed us to prepare the most important recommendations and improvements for the tool.
The (non)standard UX / UI audit
The standard steps we go through in the auditing process involves:
defining business objectives
analyse of the tool for its usability, assessing - among other things: navigation within the tool, how intuitive the tool is, clarity of the tool, lucidity of texts, localization of elements, guiding the user in the preferred path, or utilising the so-called "Good practices” (having the predefined goals in regard)
preparation of the text-and-graphic report from the audit.
Tool analysis for UX / UI
The aforementioned workshop sessions with the Rainbow team had a huge impact on the course of the entire audit process, letting us approach it in a less trite manner. After defining the client needs and objectives, we have started the works on improving the trip configurator. The whole process of analysis and proposed changes was carried out in stages. Each stage (new view of the trip configurator component) was consulted with the Rainbow team and adjusted to the current needs of the customer.